Contact us
Email support@provere.app.
It helps to say which phone you use, which version of Provere you have and the email address on your account. The version is shown at the bottom of Help & Support, which is under Profile in the app.
Your subscription
Cancelling
Provere Pro is billed by the App Store or Google Play, and it is cancelled there. It cannot be cancelled inside the app.
- On iPhone, open Settings, tap your name, then Subscriptions, then Provere. Apple's own steps.
- On Android, open the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions, then Provere. Google Play's own steps.
Cancel at least 24 hours before the renewal date, so that the store has time to process it.
After you cancel
Cancelling stops the next renewal. You keep Provere Pro until the end of the period you have paid for, and if you cancel during the free trial you are not charged.
After that your account is on the free plan. Nothing you have made or logged is deleted.
Provere Pro on a new phone
Provere Pro belongs to your Provere account. Sign in to the same account on the new phone and it is there.
If it is not, open Provere Pro from Profile and tap Restore purchases. The phone has to be signed in to the Apple Account or Google account that bought the subscription.
Refunds
Payment is taken by the App Store or Google Play, so a refund is ordinarily requested from the store: from Apple at reportaproblem.apple.com, and from Google Play as its refund page sets out.
That is the process only, and it does not limit your rights under consumer law. If a store declines a refund that you believe you are entitled to, write to us and we will deal with your request directly. Clause 9 of the Terms of Service has this in full.
The free plan
A free account can do 4 workouts in each calendar month. The count starts again on the 1st, and the app shows how many are left wherever a workout starts.
Once they are used, a new workout cannot be started until the count starts again. A workout already in progress can always be finished, and nothing you have made or logged is locked.
Pricing sets the free plan and Provere Pro side by side.
Your account
A forgotten password
On the sign-in screen, tap Forgot password? and enter the email address on your account. A 6-digit code is sent to it, and with that code you set a new password.
Deleting your account
In the app, go to Profile, tap Privacy, then tap Delete account. Delete your account sets out what is removed, what is kept, and how to ask us to do it for you.
Deleting your account does not cancel a subscription. Cancel it with the store as well, or you will go on being charged.